Book An Appointment
Your first appointment may last for up to an hour and will usually include some treatment. We will also ask you to complete standardised forms regarding your health, pain, beliefs and how your current condition affects your daily life. In this way, we can accurately chart your progress through treatment. Such forms are also a requirement of our governing bodies and insurance companies. Paperwork can be an inconvenience but it does help us deliver the best care for you.
We always start with the same procedure: talking. We allow plenty of time for you to describe your symptoms or performance goals, allowing us in turn time to listen and thoroughly assess you before progressing. We believe the more time we take at the initial stage, the more effective we can be in helping you to reach your goals faster and easier.
You should wear suitable clothing: for example, we recommend wearing shorts if you have a leg or back injury. We also suggest that ladies wear a vest top/sports bra for neck/shoulder injuries. If you are attending our Sports Clinic, it is best to bring your usual sporting clothing and trainers. For Orthotics bring a selection of your most worn footwear.
Our goal is to provide a high quality and effective physiotherapy service in a timely manner. The right treatment; at the right time; to maximise your recovery. You will be aware that we are a busy clinic and appointments are often in high demand. We politely request you give us at least 24 hours notice for appointment rescheduling so it will allow another client to have treatment sooner. For those wishing to cancel an appointment on a Monday, notification must be given on the previous Friday. If you do not attend, or cancel a pre-booked appointment with less than 24 hours notice, we reserve the right to charge you directly, a fee of £40. If you are insured, this fee cannot be charged to your insurance company. We understand that things crop up in people's lives that are unexpected. While truly sympathetic, we cannot absorb the financial responsibility of last minute cancellations or missed appointments.
The Shrewsbury Physiotherapy & Orthotics Clinic is open to all, not just those with private medical insurance.
From 12/08/2022 our self funding fees are as follows:
We politely request that your account be settled at the time of your treatment.
We accept card payments or cash. BACs payment can be made to Shrewsbury Physiotherapy & Orthotics Tide Account; Sort code: 04-06-05 Acc No. 17205761. Please make sure you reference your payment with your name.
The Shrewsbury Physiotherapy & Orthotics Clinic has separate contractual arrangements (including funding agreements and duration of appointments) in place with all major insurance companies.
The Shrewsbury Physiotherapy & Orthotics Clinic are registered with all major insurance providers. Your policy exists between you and your insurance company. Should your insurance company require a written GP referral, please ensure that this is obtained and forwarded prior to treatment as, without it, you will be liable to pay all costs in relation to your treatment.
In most cases, or unless you tell us otherwise, your insurance company will be billed directly following your treatment. In order for us to do this, you must provide us with all relevant policy numbers and authorisation numbers at the time of your initial consultation. Therefore, it is your
responsibility to ensure that your treatments are pre-authorised as treatment started prior to this may not be covered by your insurance company. In the event that you do not provide us with your insurance details, we politely request that you settle the fee in full at the end of your appointment.
AXA PPP healthcare provider number for Shrewsbury Physiotherapy & Orthotics (Jenny Baillon) is JB09218, which should be quoted on all correspondence, including invoices, for ease of reference and to avoid any delays in claims processing.
VitalityHealth Insurance approved provider. Must be pre-authorised. Do not issue provider numbers for individual physiotherapy practices.
Aviva Insurance. Provider number for SP&O (Jenny Baillon) is 600128179.
Aetna Global Benefits - Recognised
Bupa- Provider number 80013843
WPA- Provider number 920910954
Healix- Provider number PHYBAIL007
Cigna- Provider number 222742
From Shrewsbury: Using the postcode for sat nav will take you further up the road to the wrong location. Proceed out of Shrewsbury along the Ellesmere Road A528 following the signs to Wem. Upon approaching the village of Harmer Hill you will see the Bridgewater Arms public house on the left hand side, proceed past the pub and continue on the road to Wem, you will see a turning for Shotton Lane on the right, proceed past this turning - you will see a new wooden fence and with our business sign on the right. - it is the last gateway before the next right turn to Yorton Heath (Godings Lane). Turn into that gateway (Portelet House).
From Wem: drive into Harmer Hill, past the left turn for Yorton Heath (Godings Lane), immediately 1st driveway on left. Wooden fence and business sign, Portelet House.
From Ellesmere; drive into Harmer Hill, turn left into The Hollow at the bottom of the hill. Turn left onto Wem Rd. On your right you will see our business sign and wooden fence. We are the last driveway on the right before Godings Lane turn to Yorton Heath.
‘I have had the best advice and treatment from Jenny Baillon that I have ever experienced. I am now seeing the benefits of following her excellent advice......pain free' Mrs JH
‘I just want to say thank you. If it hadn't been for you sending me for an MRI scan I could have been left with serious lifelong problems.....I'm so grateful' ZP
Book An Appointment
To book your appointment for physiotherapy in Shrewsbury and Shropshire, please don't hesitate to get in touch with us.
Monday : 7.45am - 6.15pm
Tuesday : 7.45am - 6.15pm
Wednesday : 7.45am - 6.15pm
Thursday : 7.45am - 6.15pm
Friday : 7.45am - 6.15pm
Evenings & Saturday : Emergencies and by special arrangement